Repair Process

RCSome Things to Consider When You Have an Accident

Deciding who should repair your vehicle requires some planning. Here are nine things to consider.

1. Do not drive a damaged vehicle that cannot be operated safely. Call us and we will promptly arrange towing.

2. We work with all insurance companies, and can arrange to have your agent visit our shop to make an assessment of repairs. This can save you the inconvenience of getting the vehicle to a drive-in claims center. Of course, many damaged vehicles cannot be driven, so towing to a shop that has the reputation for high quality repairs is important at the outset. During the repair we maintain communication with your insurance company to ensure that all necessary repairs are authorized and completed.
3. While you can get as many repair estimates as you wish, no law requires you to get more than one. Selecting a shop with the proper equipment and qualifications will ensure that your vehicle is repaired correctly and completely.

4. While your insurance company may recommend one or more shops for your consideration, you have the right to select a shop of your choice. No insurance company can insist on a particular shop to use.

5. As with any estimate, it is possible to have some variation in the details and costs. A lower price may not include all the repairs, and may take additional time to approve change orders. If you are unsure why there are differences, we will be happy to take time to explain all details.

6. Choose a collision repair center that employs I-CAR and ASE certified technicians, and has the specialized equipment needed to restore the dimensional integrity of both unibody and frame-and-panel vehicles (i.e. trucks). Collision Repair Specialists is an I-CAR Gold Class and ASE certified collision repair center. As such, we meet rigid qualifications for technician training and professional business practices.

7. Confirm that the work will be covered by a warranty on the structural and cosmetic elements of the repair. Restoring pre-accident condition means that you shouldn’t have to worry about how the vehicle will look and perform during the remaining years of your ownership.

8. Trust us to work with your insurance company. Our many years of positive working relationships with all insurance companies helps ensure that your vehicle’s repair will progress smoothly and be done without unnecessary delays.

9. Collision Repair Specialists can pre-arrange a rental car for you. We want your normal transportation needs to be interrupted as little as possible while your vehicle is in the shop. Rental car credit is available.

The Repair Sequence


The key concept in repairing damaged vehicles is “restoring pre-accident condition”. This is what we do here at Collision Repair Specialists. When your prized car or truck leaves our shop, it will be as before the accident—but in some ways even better.

It will be cleaned and detailed, and your anxieties will have been converted to smiles. Here, then, is the process we use to accomplish your vehicle’s restoration to pre-accident condition.

Preparation

• You will receive a detailed, written estimate. It will be approved by your insurance company. If there is no insurance company involved, you will have a chance to have all of your questions answered before you authorize the repairs.
• We will arrange a rental vehicle for you, should you select this option.
• We will give you an accurate, predictable timetable for completing the repair. If there are uncertainties regarding the availability of special parts, you will know what to expect, in advance.

Process

• We will keep you informed about the progress of your vehicle during the repair process.
• We use advanced measuring and structural straightening systems—with computerized printouts—to ensure that key dimensions of the vehicle are restored to ensure trouble-free drivability, minimized tire wear, and smooth operation.
• We prefer to—and whenever possible—use original factory replacement parts to ensure that the fit-and-finish matches the factory original. The fit of doors, panels, and other parts is carefully monitored within our quality control system.
• High quality DuPont paints—with computerized color matching—will ensure a beautiful and durable finish that matches the original factory appearance of your vehicle. We use DuPont’s new generation of water-born finishes that minimize air pollution while providing beauty and longevity of the finish.

Delivery

• Your vehicle is washed, vacuumed, quality checked, and is prepared for delivery.
• We provide a guarantee of satisfaction on the quality and durability of the repairs.
• We conduct selective after-repair follow-up to ensure that our work meets our customer’s expectations.